Experience LantaFlow

Turn chats into orders with our AI powered customer service platform

Features

Sites, units & meter hierarchy

Structure your portfolio with sites (properties) and units, then attach prepaid meters to the right locations so inventory always matches the field.

Meter registration & lifecycle

Add meters with utility types and meter numbers, link them to units, and activate or deactivate devices as installs change—without losing history.

Fleet visibility

See totals for sites, units, and meters at a glance, including how many devices are active versus inactive across the organization.

Tariffs & billing rules

Define tariff blocks and effective dates so vending and settlement follow your approved rates for each utility and customer segment.

Payments & providers

Track payments from channels such as M-Pesa and cash, filter and reconcile transactions, and monitor completed, pending, and exception flows.

Tokens & prepaid credit

Support prepaid workflows so purchased credit maps to the correct meter, with tooling to investigate and reissue tokens when operations need it.

Operations dashboard

Use overview KPIs, payment summaries by period (today, month, or custom ranges), and trend charts to steer collections and device performance.

Support & allocation tools

Search customers and meters, inspect payment status, and use support actions to resolve unallocated or exceptional payments faster.

Team access & permissions

Invite organization members, assign roles such as org admin or member, and align UI access with what each role should operate day to day.

Audit & accountability

Review audit trails for sensitive actions so estate and billing changes stay traceable for compliance and internal control.

Integrations when you need them

Optionally connect webhooks, API keys, SSO, and directory sync so GridOS fits into your wider identity and automation landscape.